Frequently asked questions

Are your candles vegan?

Yes, our candles are 100% vegan. We ensure that all of our products are free from animal products and are not tested on animals. The fragrance oils we use are not tested on animals, neither do they contain animal derivatives of any kind. All of our fragrances are IFRA certified, who are working with EPAA (European Partnership on Alternatives to Animal testing) and CAAT (Centre for Alternatives to Animal Testing).

What are premium fragrance oils?

Premium fragrance oils are a blend of natural plant-based oils, essentials oils and synthetic compounds. They are free from parabens, animal products and are not tested on animals.

Why don't you just use essential oils in your candles?

We would like to use essential oils, however, essential oils are highly volatile by nature. This means that they evaporate readily when in contact with heat. For this reason, a large percentage of the essential oils would be lost during the candle-making process alone, leaving a small percentage within the candle at the time of purchase, resulting in a less fragrant candle. Therapy grade essential oils are also very expensive which would result in a more expensive candle.

What goes into your fragrance oils?

 

Vanilla & Apple:

 

d-Limonene: Limonene is the oil extracted from the peels of oranges and other citrus fruits.

Coumarin crystals: Coumarin is a colourless crystalline solid with a sweet odor resembling the scent of vanilla and a bitter taste. It is found in many plants.

Cyclamal: Cyclamen aldehyde is a fragrance molecule which has been used in soaps, detergents, lotions.

Lilial: Used to recreate the scent of the Lily of the Valley (muguet). Like most of the other materials that imitate that flower it is an aldehyde. Lilial is widely used in fine fragrance and other areas and combines well with other floral and green materials.

Hexyl cinnamic aldehyde: A natural ingredient used in perfumes and other beauty products as a fragrance additive. It is derived from chamomile oil.

 

Sweet maple:

 

Contains no ingredients which may cause an allergic reaction.

 

Spiced Oranges:

 

d-Limonene: Limonene is the oil extracted from the peels of oranges and other citrus fruits.

Cinnamaldehyde: A sweet, candy, and cinnamon tasting compound that can be found in a number of food items such as asparagus, guava, chervil, and angelica.

Coumarin crystals: Coumarin is a colourless crystalline solid with a sweet odour resembling the scent of vanilla and a bitter taste. It is found in many plants.

Methyl cinnamate: Methyl cinnamate is the methyl ester of cinnamic acid and is a white or transparent solid with a strong, aromatic odour. It is found naturally in a variety of plants, including in fruits, like strawberry.

 

Lavender & Chamomile Blossoms:

 

Eucalyptol: A natural organic compound that is a colorless liquid.

Eucalyptol, also known as cineole, is one of the most researched terpenes. As one might expect based on its name, it's most commonly found in the eucalyptus tree. Eucalyptol is also found in rosemary, sage, sweet basil, bay leaves, tea tree, and cardamom.

Lyral: A synthetic fragrance, It is found in some soaps, eau de toilettes, aftershaves and deodorants.

Lavandin oil (Abrialis)(808022-15-9): A hybrid lavender (Lavandula hybrida) cultivated for its essential oil especially in France. Lavandin essential oil, while similar to Lavender, is not a “true” lavender. It is a cross between lavender (Lavandula angustifolia) which grows at higher altitudes and spike lavender (Lavandula latifolia) which grows lower on the hillsides. It has a very sweet and floral aroma similar to "true" Lavender.

 

Rose Garden:

 

Citronellol: Found in the oils of rose and Pelargonium geraniums.

Geraniol: Geraniol is a monoterpene that is found within many essential oils of fruits, vegetables, and herbs including rose oil, citronella, lemongrass, lavender, and other aromatic plants.

NEROLEX (SRS) NEROL 900 (BBA): Nerol is a monoterpenoid alcohol found in many essential oils such as lemongrass and hops. It was originally isolated from neroli oil, hence its name. This colourless liquid is used in perfumery. Like geraniol, nerol has a sweet rose odor but it is considered to be fresher.

Limonene: Limonene is the oil extracted from the peels of oranges and other citrus fruits.

Are your tins/containers recyclable?

Our candle containers are a mix of aluminum and tinplate. Tinplate is a coating for steel, 

79% of the steel in the UK is being recycled, it’s estimated that an astonishing 80% of all metal ever produced is still in use today. Due to the intrinsic value of the metal, once made it’s rarely wasted and with good recovery systems in place, it’s possible to achieve recycling rates 90%. (Information sourced from https://tinwaredirect.com)

 

For further information please click the links below:

https://tinwaredirect.com/blogs/tips-advice/is-tinplate-as-recyclable-as-aluminium

 

https://tinwaredirect.com/blogs/tips-advice/environmental-impacts-of-plastics-vs-metals

What sort of packaging do you use to post your candles and are they recyclable?

Our boxes are in line with WRAP (Waste & Resources Action Programme) who work towards reducing waste, developing sustainable products, and using resources in an efficient way. Our Kraft paper tape is 100% recyclable and acid-free. For smaller orders we use Green Jiffy bags, manufactured from paper, they are compostable and are made from approx 65% recycled paper. 

Where do you source the herbs that decorate your candles?

We source our herbs from reliable suppliers with an ethical standard and appreciation for sustainable foraging. Whenever possible we pick/ purchase and dry our own herbs.

Does your soy wax contain paraffin wax?

No. No paraffin wax is used in the making of any of our products.

How long do your candles burn for?

The total burn time of our candles is approximately 20 - 25 hours. However, we recommend burning your candle for no longer than 2 - 2.5 hours at a time.

Are your tins re-useable?

Yes. Our tins are re-usable but any action taken to use our tins in any other way than advertised is the sole responsibility of the person/persons/customer/customers who purchased the candle, and thereby they are accountable. We will not be held responsible for any negligence in regard to this matter. For customers who will take this course of action, you will find instructions below of how to properly clean your container. 

 

How to clean your candle container for reuse:
This is a basic method and works for candles made of soy wax. Please use gloves for this procedure:

1. First remove as much of any residual wax as possible using a sharp knife, careful to not cut yourself.

2. Then carefully remove the wick by pushing a knife, or tool under the metal holder, then simply pull off the metal holder with the wick. 

3. Then, add a small amount of warm soapy liquid to your container.

4. Next, boil your kettle, and once boiled, fill the container with boiling hot water, which will melt any excess wax. Allow to sit for 1-2 minutes, or until the wax is fully melted.

5. Then scrub using a sponge, wash sponge after use with washing up liquid.

6. Touch the inside of the container, and if you can feel, and see that there is still excess wax, and you can still smell the fragrance oil, please repeat steps 3 through 5 until the smell of the fragrance and the excess wax is completely gone.

7. Please do not use these containers for anything other than dry items. Wet items may cause the tin to degrade.

Health & Safety information?

Warning and safety information can be found on the bottom of our candle tins, please ensure you carefully read before burning the candle. 

1. Always keep a burning candle within sight and do not ever leave a burning candle unattended, do not leave your candle lit while sleeping, do not use it as a night light.

 

2. Never place lit candles where they can be knocked over by a child/children or pet/pets.

3. Do not move a burning candle because the container will be very hot and you could burn yourself.

4. Soy candles are very sensitive to temperature and light, so be careful when storing them for an extended period of time. Store candles in a cool, dry place away from heat, direct sunlight or fluorescent light. Ambient temperature should not be allowed to exceed 20 to 25ºc or fall below 0ºc. 

5. The tins will become hot so always have your candle on a level, HEAT RESISTANT SURFACE, AWAY from loose clothing, curtains, and other flammable materials.

6. Heat resistant surfaces are not wooden surfaces, plastic surfaces or wicker baskets/bowls, please ensure you place the candle on a surface that is heat resistant. We will not be held responsible for any negligence or damage caused to surfaces by hot candle containers.

7. Ensure the area is well ventilated but avoid drafts.  

8. The soy wax, oils, and fragrance oils may cause irritation if you have allergies to these substances. We will not be held responsible for any allergic reactions that may occur from the handling or burning of our candles and/or their packaging. Always read the label.

9. Be sure to burn your candles within sight. Although we have taken precautions to ensure the botanicals are farthest from the wick, if you notice the botanicals start to smoke or catch the flame ensure you do the following:

 

A. For safety’s sake, use a candle snuffer when putting out a candle. It’s especially important not to blow down at a candle in a container, such as a tealight, as this increases the risk of flaring and hot wax could spatter up in your face.

 

B. Another option for extinguishing a small candle flame is to cover it with a large, clear glass, removing the oxygen and thus smothering the flame - the glass must be clear so that you are able to see whether or not the flame has been extinguished. Do not use the container lid to snuff out the flame.

10. Never use water to extinguish candles. The water can cause the hot wax to spatter.

11. Always leave 10CM between burning candles.

12. Put out candles when they have burnt down to about 5mm from their holders. The National Candle Association states that the reason to not burn a candle all the way down is SAFETY. A container can become too hot, causing a fire as well as other damage.

13. For best results when burning for the first time allow the wax to melt to the sides of the tin to achieve a full "melt-pool" and avoid "tunneling" and wax wastage. This will allow the botanicals to become fully submerged into the wax. Be sure to trim the wick after each use by snipping off the burned portion of the wick once cool

14. Be very careful if using candles during a power outage.

We encourage you to download the Health & Safety information above as guidelines for your safety when using our products. Click the link below.

Health & Safety information - Candles (PDF)

 

My candle looks frosty – why?

This is the common term for “polymorphism” and describes the white coating that sometimes appears on soy candles. The frosting is a perfectly natural effect of using soy wax and is unique to vegetable waxes, particularly soy. It is the natural wax re-crystallizing and trying to return to its natural state.
The frosting is a sign that the candle is 100% natural soy wax. Some soy waxes have additives to help prevent frosting, however, our candles use 100% natural soy wax, so some frosting is to be expected. Frosting does not affect the quality or performance of your candle.

How do I prevent my candle from tunneling?
Tunneling is when the candle flame starts to drop below the top of the wax, leaving a dry, hard ring that doesn’t melt. Tunneling is a frustrating waste of wax, so to prevent this from happening, try the steps below:


1. The first time you light your candle will dictate the way it burns for future uses.


2. Your wick needs to create a large and hot enough flame to reach the outer edge of the wax, so don’t trim it yet. 


3. Let the candle burn for long enough to melt the entire top layer of wax. This takes about an hour per inch in diameter of the container. Don’t worry if the wax doesn’t melt all the way to the edge, but get it as close as you can. If you only light the candle in short bursts, a small puddle of wax will form and your candle will start tunneling.


4. Once the candle has formed a melt pool all the way to the edge of its container, extinguish the candle and trim the wick if necessary.


5. After the first burn, try to let the candle burn for long stretches as often as you can to keep the wax pool wide, and prevent tunneling later on. 

If your candle has tunneled please follow this guide but understand it is a painstaking process so please ensure you follow the above steps. 

Are your candles safe to burn around pets and babies?

All of our fragrances are safe when used appropriately, for burning around babies and pets. However, if your baby or pet has a special health consideration you may want to check with your doctor and veterinarian before burning your candle. As mentioned above in the Health & Safety section, please ensure to keep your burning candles out of reach of children and pets who could accidentally knock a candle over and burn themselves and/ or cause a fire or try to eat the botanicals and/ or soy wax.

How can I become a stockist?
If you would like to stock our candles in your shop please contact us either by email at wholesomeherbalscontact@gmail.com or through our Instagram account @wholesomeherbalsuk.

We would love to hear from you.

Do you cater for events?
We can also cater for events, weddings, birthdays, or special occasions. Our hand-poured, eco-friendly candles make an atmospheric edition and/ or gift for any event.

Ordering:
 

How do I place an order?
To make a purchase, select the products you would like to order and add them to your shopping cart. When you are ready to complete your order, simply click on the checkout button via your shopping cart. You can then follow our simple checkout process and make a safe, and secure online payment using your debit or credit card. Please make sure you provide your full address, including building name, house, or flat number. We will not be held responsible, if we, Wholesome Herbals, are not provided with your/the customer, full address, and as a result of your package either cannot be posted or is posted but arrives at the wrong address or does not arrive.
 Once we have posted your parcel it is you/the customer's responsibility to make sure your package is received.

Once you have placed your order, you will receive an automated email confirming your purchase. If for any reason you do not receive a confirmation of your order, please email us at wholesomeherbalscontact@gmail.com, and we’ll get back to you promptly.

What forms of payment do you accept?

We accept payment with Visa, Mastercard, Paypal, and American Express.
 

Shipping:

What is your shipping method?

We use Royal Mail​. (Prices will be adjusted according to Royal mails latest prices)

Do you ship internationally?

At present, we only ship within the UK.

 

How much is your shipping?

At the present our shipping is standard £3.95 per Royal Mails prices (subject to change). This is the price for 1st and 2nd class. 

 

Do you offer FREE shipping?

Yes. We offer FREE shipping on selected products; currently our soy candles and loose leaf tea ranges. All other products are subject to our shipping prices. (subject to change)
 

How long does it take for my order to arrive?
Typically orders are delivered within 2 - 5 working days depending on which shipping option you choose. 
In the case of larger retail orders, please bear in mind that our candles are made to order, so please allow up to 5-7 working days for delivery.

What is your return policy?

Once you have received your candles, please inspect them carefully. If they appear damaged or not as described then please email us at wholesomeherbalscontact@gmail.com. We will either resend the products or issue a full refund. This does not affect your statutory rights. 

We hope that you are happy with your new candles, but if you are in any way unhappy with them we will be happy to issue a full refund. Please return them to our address unused and in their original packaging, within 14 days of the date you received them. You will be refunded as soon as we have received them back. Unfortunately, once the candles have been used, we are unable to refund your payment unless the product is in some way faulty. If you would like to cancel your order, send us an email to wholesomeherbalscontact@gmail.com. Though please note that if your order has already been dispatched, you will have to pay the costs for the return. 

Contact us at wholesomeherbalscontact@gmail.com if you have any questions. 

Wholesome Herbals Loose-Leaf Tea

Are your herbal tea blends vegan-friendly?

Yes.

What do you use to make your herbal tea blends?

We use only natural dried herbs which include the roots, flowers, and leaves of medicinal plants. We do not use additives, added sugars, or artificial chemicals in our herbal tea blends - the herbs speak for themselves.

How do I use your tea blends?

Directions for use, as well as precautions, can be found on the Shop page for each tea. Please read carefully before consumption.

Are your herbal tea blends safe for consumption during pregnancy and while breastfeeding?

While there are herbs that can be of great help to a woman during pregnancy, there are a few which are best avoided. Among the herbs to be avoided during pregnancy are those which stimulate the uterus, encourage menstruation, and affect our hormones. For the safety of mother and baby, we recommend avoiding consumption of our herbal tea blends during pregnancy and while breastfeeding unless otherwise advised by a medical professional.

Are your herbal tea blends caffeine-free?

Yes, all of our blends are naturally caffeine-free.

Are your herbal tea blends sugar-free?

All of our blends are free from added sugar, although trace amounts of naturally occurring sugars are present in the herbs.

Do your herbal tea blends contain any allergens?

Yes, Chamomile (Tummy Comfort and Restful Night) and Yarrow (Cold & Flu Relief). These flowers are members of the daisy family, Asteraceae, and can cause an allergic reaction for those with an allergy to daisies and other members of this family.

How many servings do your containers have?

Cold & Flu Relief contains between 70 to 75 servings.

Tummy Comfort contains between 85 to 90 servings.

Restful Night contains between 90-95 servings.

Are the containers reusable and/ or recyclable?

Yes! We recommend finding a new purpose for our tea containers (dry use only) once you have finished your tea as it's a quality piece of equipment! However, if you would like to get rid of it then it is 100% recyclable.

We encourage you to download the Health & Safety information above as guidelines for your safety when using our products. Click the link below.

Health and Safety information - Loose leaf tea's (PDF)